Contact Us

Get In Touch

Need help with Discord server setup, moderation, or community management? Choose the support method that works best for you.

Submit a Ticket

24-48 hours

Open a support ticket for detailed questions, technical issues, or anything requiring step‑by‑step assistanc

Tracked responsesFile attachmentsPriority queue

Best for:

  • In‑depth troubleshooting
  • Server configuration help
  • Moderation or workflow questions
Submit a Ticket

Chat on Discord

Usually within a few hours

Reach out through Discord for quick questions, real‑time help, or community discussions.

Live chatCommunity assistanceNews & Updates

Best for:

  • Quick questions
  • Community support
  • Guide requests
Chat on Discord

Email us

1-2 business days

Send an email for formal inquiries, documentation requests, or long‑form communication.

Formal communicationMultiple recipientsThreaded conversations

Best for:

  • Policy questions
  • Business inquiries
  • Long-form messaging
Email us

Response Time

Tickets
24-48 hours
Discord
Usually within hours
Email
Within 2 business days

Response times may vary depending on complexity and current support volume.