Contact Us
Get In Touch
Choose how you'd like to reach us.
Submit a Ticket
24-48 hours
Open a ticket for detailed questions, technical issues, or anything that needs a step-by-step walkthrough.
Tracked responsesAttach filesPriority queue
Best for:
- In‑depth troubleshooting
- Server configuration help
- Moderation or workflow questions
Chat on Discord
Usually within a few hours
Reach out through Discord for quick questions, real‑time help, or community discussions.
Live chatCommunity assistanceNews & updates
Best for:
- Quick questions
- Community support
- Guide requests
Email us
1-2 business days
Send an email for formal inquiries, business questions, or anything that needs a paper trail.
Formal communicationMultiple recipientsThreaded conversations
Best for:
- Policy questions
- Business inquiries
- Long-form messaging
Response Time
Tickets
24-48 hours
Discord
Usually within hours
Email
Within 2 business days
Response times may vary depending on complexity and current support volume.