Last updated: July 7th, 2026
This Privacy Policy explains how we collect, use, and protect information when you use support.commcats.com and Keystone Bot. This site provides educational resources and support for Discord server owners, admins, and moderators. We are not affiliated with Discord.
This site
Information We Collect
We collect the following information when you use our support services:
- Email address
- Discord username and Discord ID
- Discord server ID (when provided)
- Support ticket content and uploaded files
- Basic analytics data (when enabled)
We do not create user accounts on this site.
How We Use Your Information
We use your information to:
- Respond to support requests
- Provide educational and troubleshooting assistance
- Improve our services and documentation
- Generate anonymized metrics after ticket deletion
Data Storage & Retention
Your data is stored only in:
- Our ticket system
- Our email inbox
Third‑Party Services
We use:
- Discord OAuth (for identity verification)
- Our email provider
We do not use advertising networks or sell your data.
Data Sharing
We only share information if required by law.
Your Rights
You may request access, correction, or deletion of your data. Please contact us at:
support@commcats.com
Keystone Bot
Information We Collect
Keystone Bot collects and stores the following data when added to a Discord server:
- Guild ID and basic guild metadata
- User IDs and display names of members who interact with bot features
- Invite tracking data (who invited whom, join timestamps)
- Giveaway entry records, winner selections, and key claim records
- Key pool configuration, claim records, and claimer user IDs
- Milestone configuration and state per guild
- Sheet Logger channel links and configuration
Keystone Bot requires access to message content and guild member data to operate certain features. It does not store message content or direct messages. Data collection is limited to explicit bot interactions and the information listed above.
How We Use This Data
Data collected by Keystone Bot is used exclusively to:
- Operate the features you have configured (milestones, giveaways, key pools, invite tracking, sheet logging)
- Maintain accurate records for prize distribution and claim verification
- Generate leaderboards and referral statistics within your server
Data Retention
- Active data is retained for as long as the bot remains in your server and the relevant feature is in use.
- Giveaway and key pool claimer records are automatically wiped 30 days after a giveaway ends or a key pool is closed. A warning is posted to your configured log channel before deletion occurs.
- On bot removal, server data is retained for a short period before being permanently deleted.
Data Sharing
Bot data is not shared with third parties. Sheet Logger data is written to a Google Sheet that you own and control using a Google Service Account. We do not have access to your sheet beyond what is required to operate the feature.
Your Rights
Server administrators may request deletion of their server's data at any time by contacting us via the contact page.
Server members may opt out of username and user IDbeing collected by using the /privacy command on a server they share with Keystone bot.
Children’s Privacy
This site is not intended for minors.
Changes to This Policy
We may update this policy as needed. The latest version will always be available on this page.