Last updated: February 10th, 2026
This Privacy Policy explains how we collect, use, and protect information when you use discordsupport.helpportal.app. This site provides educational resources and support for Discord server owners, admins, and moderators. We are not affiliated with Discord.
Information We Collect
We collect the following information when you use our support services:
- Email address
- Discord username and Discord ID
- Discord server ID (when provided)
- Support ticket content and uploaded files
- Basic analytics data (when enabled)
We do not create user accounts on this site.
How We Use Your Information
We use your information to:
- Respond to support requests
- Provide educational and troubleshooting assistance
- Improve our services and documentation
- Generate anonymized metrics after ticket deletion
Data Storage & Retention
Your data is stored only in:
- Our ticket system
- Our email inbox
Third‑Party Services
We use:
- Discord OAuth (for identity verification)
- Our email provider
We do not use advertising networks or sell your data.
Data Sharing
We only share information if required by law.
Your Rights
You may request access, correction, or deletion of your data.
For now, please contact us at:
[Placeholder]
Children’s Privacy
This site is not intended for minors.
Changes to This Policy
We may update this policy as needed. The latest version will always be available on this page.