Community
Free
Perfect for small servers getting started
- Email support
- Basic issue tracking
- Community channel support
- Response time
- <48 hours
- Availability
- Business hours
- Support channels
- Discord, Email, Tickets
Pricing
Support Plans For Every Community
Choose the level of support that fits your server’s needs — from free resources to hands‑on assistance.
Enhanced
Popular€25/month
For growing communities that need more
- Priority email support
- Biweekly check-ins
- Basic reports on community activity
- Response time
- <8 hours
- Availability
- Weekdays + limited weekends
- Support channels
- Discord, Email, Tickets
Elite
€75/mo
High‑touch, fully managed support for active or large communities.
- Dedicated account manager
- Priority support on all channels
- Weekly check‑ins or sync calls
- Monthly reports on activity & sentiment
- Response time
- <4 hours
- Availability
- 24/7
- Support channels
- Email, Tickets, Video Calls
Frequently Asked Questions
Do I need a paid plan to use the guides?
No. All educational articles, templates, and resources are completely free to access.
What’s included in paid support?
Paid plans offer personalized assistance such as server reviews, configuration help, workflow guidance, and priority responses.
Can I cancel anytime?
Yes! There are no contracts or long-term commitments. You can cancel your plan at any time.
How do I get support?
You can open a ticket, email us, or reach out via Discord. Paid plans receive priority handling.
Do you offer refunds?
If something goes wrong or you’re unhappy with the service, contact us and we’ll work with you to make it right.
Ready to Upgrade Your Server?
Get personalized help, faster responses, and expert guidance tailored to your community.
Committed to helping your community grow and succeed.